Refund Policy

By completing your registration for an Online Course and making a payment of the course fee, you agree to the following Terms and Conditions:

Under this refund policy and under guidance of the Consumer Contracts Regulations 2013, you have the right to cancel your booking at any time at the following terms:

1.Our refund policy is as follows: our cancellation period is 14 days. Any purchase cancelled within 14 days of payment will be eligible for a full refund (unless you have started the course).

2.Once you begin the course, you are no longer eligible for a full refund, even if you ask for a refund within 14 days of payment, but may be entitled to 50% of the fee if you contact us with your reasons.

3.Once a course has been redeemed and completed, we cannot grant a refund.

4.All refund requests should be sent to or or posted to: JHA Online Ltd, New Mills House, 18-28 Rosamond Street, Walsall, WS1 4LB 

5.Any refund will take up to 30 days to process.